Frequently asked questions

Where can I find my Unbox Now game code?
The game code is either printed on the back of the game’s rule book or on a separate leaflet that came bundled with your board game.
The game code is a serial number with the following format: ABC-DEF-123-XXXX-YYYY-ZZZZ
How can I use my Unbox Now game code?
Enter your Unbox Now game code here and either create an Asmodee account or sign in with your account if you already have one (this also works with Days of Wonder and AsmoConnect accounts).
Can I use my code more than once?
An Unbox Now game code can only be used once and is linked to a single account. You cannot transfer a code to another account. Once a code has been registered and the reward attributed, it cannot be used again.
What should I do if my Unbox Now game code doesn't work?
  • Make sure you have correctly typed the code, pay attention to similar characters like 0 and O or 1 and L.
  • Make sure you don't already have another account with this code registered. If you've lost access to this account, try to reset your password.
  • If this is a second-hand board game, the game code has probably already been registered by the previous owner. As game codes are not transferable, it is not possible to register this code a second time.
  • Finally, contact us for more troubleshooting